And I’m hoping to accumulate
another twenty too.
I take a pragmatic, user-centred approach to improving services while helping to build your organisation’s digital capabilities.
Together we’ll explore the opportunity, learn about your users’ needs, reframe the problem, collaborate on ideas, and experiment with solutions by testing them with real people.
As a result, your customers get the service they need, and your team gets new skills to continue using as the service evolves.
How can I be of service?
User Research & Insights
Product Innovation Sprints
Service Design & Development
Research & Design Consulting
My career has explored projects in creative digital environments across the UK, USA and Australia. I thrive on opportunities to employ a user-centred design process to create new value.
I’m interested in exploring opportunities in Service Design, User Experience Design, and Design Management where I can leverage my skills and experience, while affording some capacity to continue learning.
Design of digital investment & assurance services to operate a $100m fund
DCS, NSW Government
Sep 2018 to present
Design Consultant for ABC, SBS, Fox Sports, NSW Government & Medicare
Apr 2017 to Jun 2018
Service Designer for Gov.au, Dashboard.gov.au & Digital Identity
DTA, Federal Government
Jun 2016 to Apr 2017
User-Centred Design Trainer
Jun 2018 to Dec 2018
User Experience Lecturer
Sep 2016 to present
Bachelor of Microelectronic Engineering
1994 to 1999
UX Foundations Course
Nielsen Norman Group
Highly rational and logical in solving complex problems
Leverages a natural cynicism to reframe problems
Possesses an autonomous & committed work ethic
Develops trust by being results-focused
Maintains a positive and energetic attitude
Active listener ensuring mutual understanding