For you. With you. By you.
Engaging consultants can often feel like you're welcoming in a parasite.
With this 3-stage approach, I can help organisations improve services whilst building the in-house capabilities. Iterations to improve services can then continue without external dependencies.
For you: Discover
- Initial engagement led by the project sponsor, supported by autonomous external Design Researchers
- Learn about your organisation’s goals and customers’ needs
- Demonstrate agile ways of working
- Collect insights and ideas, and make recommendations
With you: Design
- Form a unified team, with short-term team supplementation with white-labelled consultants as required
- Prioritise the work around users’ needs
- Conduct experiments and continue learning
- Embed sustainable agile and lean user-centred practices
- Capability planning, training and recruiting
- Developing a product roadmap
By you: Deliver
- Always on-call, your self-organising teams can access support as required
- Lean product iterations: Build, Measure, Learn
- Delivery support, coaching and filling skills gaps as they arise
- Aiding the exploration of new innovation opportunities